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Who can purchase the E-Cigarette?

E-Cig can be purchased and used by anyone who is 18 years and older.

Is my online purchase secure?

Absolutely. Purchasing from E-CigaretteChina is completely safe. Your financial details will never be shared with 3rd parties and stored securely in the finacial processing institition.

How can I order?

You need to sign up so that we can ship to you and serve you according to your registration, and it will be faster for your future ordering. The ordering Process is: Sign Up or Login -> select Products -> Checkout -> Fill Up Shipping Address -> Payment -> Confirmation of the order.

What should you do if I am not completely satisfied with the product?

Simply return the product - even if used - to our US or China address, we will refund to you or replace the parts for you or fix the problem for you for FREE as you like, within 30 days of your puchasing.

Shipping

When will my order be shipped?

We will ship to you as soon as we can depending on the daily orders quantity. Normally your order will be shipped to you within 1-2 business days. If, in case, there is some item out of stock so that we can not ship to you on time, we will inform you immediately and we will ship to you some e-liquid for FREE.

How long will my order be delivered to me?

Normally it takes only few days to deliver to your door with the global express shipping service. For instance, it takes normally 3-5 business days to deliver to US, Canada or Europe normally. In case you get the custom inspection, it might take 2-3 more days for the delivery. However, if you select the Mail Shipment option which is much cheaper, it will take 3-6 weeks normally.

What should I do if I am not at home in US and could not get the delivery?

The China EMS express shipping package is delivered by your US local post office according to the contract between US Post Office and China Post Office. If you could not get the attempted delivery you can contact your local office with your EMS tracking number.

What should you do if I do not receive my order?

If you do not receive your order in the time frame, do not worry. With our special Guarantee, we will reship to you or refund you money.

Products

Are your E-Cigs are better than the products made in US?

Actually, all the E-Cig products come from China, as well as all the patents related to E-Cig come from China. Some suppliers declare that their E-Cigs are made in US. However, they just make the wholesale ordering for the batteries, the cartridges or cartomizers... from Chinese manufacturing, and simply put together with the special labeling and packaging for selling in US with much higher prices.

What are the differences between your E-Liquid and the others?

We are using the best PG, VG and PG400 of the world as the E-Liquid Base to manufacture E-Liquid for ensuring you the maximum safety without toxicity risk. The PG and PG400 E-Liquid Base are made in US, while the VG E-Liquid Base is made in Malaysia. We are using the highest quality of E-Liquid Base to ensure you maximum safety. Some companies are using the low quality of e-liquid base to make the e-liquid with toxicity risk. Some companies are not e-liquid manufacturer actually, just purchase from the other e-liquid company with low quality e-liquid base, without recognizing the composition of the e-liquid, and resell it by disclaiming that they are e-liquid manufacturer in their website to mislead the customers. We are doing our best to provide you the E-Liquid products with the best quality, the most comprehensive selections and the lowest prices of the world. Are all e-cigarettes refillable with E-Liquid? Yes, all the electronic cigarettes are refillable with E-Liquid actually, including the new 2-pieces structure E-Cigs. For the detail information, please go to How to Refill the E-Liquid. You have so many different products but I have never used an electronic cigarette.

What should I start with?

For new electronic cigarette user, we recommend you use first the type E-Cigarette E9 Starter Kit which gives you good experience for electronic cigarette with very affordable prices.

How long can I use a cartridge?

It may last several hours to few days, depending on your smoking habit. Normally, a cigarette needs to have about 15 puffs to finish it, while one E-Cartridge needs to have about 200 puffs to finish it completely, so that one E-Cartridge is equivalent to about one to two packs of cigarette theortically. However, the E-Cartridge can not be finished completely as the cigarette, there is always some E-Liquid rest inside the E-Cartridge when the smoke get reduced. Therefore, One E-Cartridge is equivalent to about one pack of cigarettes. You can have some idea to determine how long your cartridge last from the E-Cig Comparison Table.

Can I add the E-Liquid in the cartridge or cartomizer?

Yes, you can add the E-Liquid in all the cartridges or cartomizers of electronic cigarettes when there is less or no e-liquid inside, as shown in the page How to Refill E-Liq.

Should I charge the battery when I first use?

Yes, it is better to charge the battery first for 3-4 hours. Still need help? You can contact us by email or our 24 hours online live support (from Monday to Saturday, China Time) and we'll be happy to help! We recommend you using our 24 hours online live support to get the instant answer.

What is E-Cig?

E-Cig is the abbreviation of Electronic Cigarette, Electric Cigarette or E-Cigarette, using electronic means to simulate smoking without fire, tar, carbon monoxide, ash and stub. E-Cig lets you enjoy and satisfy those tactile taste sensations without any risk on smoking and on tobacco. Actually, you can smoke E-Cig anywhere healthily without environmental pollution. E-Cig can help you to reduce or quit smoking habits. For the detail information regarding the structure of an E-Cig, please refer to E-Cig Wiki. For the detail information regarding the structure of an E-Cig, please go to E-Cig Structure.

What is E-Liquid?

The fluid that fuels an electronic cigarette is referred to as e-liquid, or smoke juice, e-juice. E-Liquid is the component of the electronic cigarette that provides the nicotine solution and the flavoring. When heated by the atomizer, the e-liquid is responsible for providing the lovely vapor that mimics traditional tobacco cigarette smoke. E-Liquid can be used to refill your cartridges for ANY E-Cigarette model you own.The key components to premium e-liquid are the followings:- Flavoring: Taste is the first sense to be heightened when smoking an electronic cigarette, and for some, it?s the most important. Some like the traditional flavor of tobacco or menthol, while others enjoy the other sweet, or fruitful, special flavors, as there are so many different flavors for the tranditional cigarettes in the world. At Ecigarettechina, we are doing our best to provide you the most comprehensive flavors of the world for your choices.- Throat Hit: It is the feeling a smoker gets when the nicotine hits the back of their throat while inhaling. This worked well for those wanting a higher nicotine concentration, but left the ?light? smokers without a throat hit.- Vapor Production: The vapor is the smoke-like substance that is exhaled when smoking an electronic cigarette. When it comes to e-cigarette vapor, most e-smokers will agree, the more the merrier. We have developed to provide a consistently thick vapor that closely mimics that of a traditional tobacco cigarette, with our new E-Cig technology and our special E-Liquid.- Quality: E-Liquid should be produced with materials approved for pharmaceutical grade, within the proper laboratory facilities, and conducted by trained chemists, ensuring that proper procedures are always followed.- Storage: E-liquid should always be stored in a cool, dry place to avoid the spoiling of ingredients.All the electronic cigarettes are refillable with E-Liquid actually, including the new 2-pieces structure E-Cigs. For the detail information, please go to How to Refill the E-Liquid.

Can I really smoke E-Cig anywhere?

E-Cig is not a traditional cigarette and does not burn tobacco so it can be smoked in areas where normal smoking bans are in place like bars, restaurants, planes and offices. E-Cig produces water vapor that is odorless and disappears in several seconds. You should always check with the location before using E-Cig.

How does the E-Cig work?

E-Cig works with a small rechargeable battery and a unique, safe, replaceable cartridge containing water, propylene glycol or vegetable glycenin, nicotine, flavoring and a scent that emulates tobacco and other flavorings exclusive to E-Cig. When you inhale, it activates the atomizer which releases simulated smoke that is actually water vapor.

Why choose Ecigarettechina?

Ecigarettechina is the world first and largest official site for Electronic Cigarettes and E-Liquid products with the lowest prices and the most complete line. Ecigarettechina is committed to providing you the best E-Cig products as well as online shopping experience for customized electronic cigarette products to meet your own, personal smoking needs. You can not find anywhere in the world for such a complete choices.After your ordering, we will make by hand immediately, with our special consideration and caring, your special E-Cig product selected from the millions of options, finish your special ordering within just 1-2 business days and deliver your own very special, very fresh E-Cig product to your door within just 2-5 business days globally with the lowest worldwide express shipping cost. If the E-Cig product has been stocked for too long time without use, the defectiveness probability for the cartridge and battery should be higher.At E-CIG, we strive for full customer needs and satisfaction! We will work to make things right. It is that simple!

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