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We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material and workmanship for a period of one year from the original purchase date.
This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your blu pack, battery, or charger, only send email to us. [email protected]
We reserve the right to refuse any exchange request that does not meet these requirements. We recommend that you return your product via traceable mail as we do not take any responsibility for undelivered exchanges.
Ecigarettechina is not responsible for reimbursing any shipping fees incurred when returning exchanges. All exchange requests MUST be accompanied by a proof-of-purchase. Any package received without a proof-of-purchase will be returned to the sender. We reserve the right to refuse any exchange request that does not meet these requirements. All cartridge and disposable sales are final and cannot be exchanged.